Booking Terms
Cancellation Policy
We keep cancellations transparent and predictable for both guests and property owners. This policy explains when cancellations are free, when they are non-refundable, and how payment deadlines are enforced.
02
Late Cancellation
Cancellations made less than 7 days before check-in are non-refundable.
03
Payment Deadline
Full payment must be completed no later than 7 days before check-in.
04
No-Show Policy
Guests who do not arrive without prior cancellation are treated as no-show and are not eligible for a refund.
Payment Reminders
Reminder emails are sent before the payment deadline to reduce accidental cancellations.
10 days before check-in
First reminder
A payment reminder is sent to help keep the booking active.
8 days before check-in
Final reminder
A final notice is sent 24 hours before the payment deadline.
7 days before check-in
Automatic cancellation
If payment is still incomplete, the reservation is cancelled automatically and dates are reopened.
Refund Processing
When a refund is applicable, it is returned to the original payment method. Processing times depend on your payment provider or bank.
Exceptional Circumstances
In rare force majeure events, such as natural disasters or government travel restrictions, an exception may be considered at the property owner's discretion.
Reservation Changes
Requests to change stay dates or guest details are subject to availability and owner approval. Additional charges may apply.
Questions about your booking or this policy? Please contact the property owner or support team before the payment deadline.